Core Return
Policy
Everything you need to know about returning cores and receiving your deposit credit.
This policy applies to all Powertrain Solutions customers. By purchasing you agree to comply with the conditions outlined below.
A core deposit is charged at the time of sale and is refunded to the customer after meeting Powertrain Solutions Buildability Standards. Core deposit refund is not guaranteed and is managed on a case-by-case basis.
Key Requirements
Return Process
Return Authorization (RA) is required for all cores. Return Authorization must be obtained from your account representative.
Core returns must be returned within 30 days of delivery to be eligible for full credit. Cores returned after 30 days will be charged a 25% fee of the core amount. Returns will not be accepted after 60 days.
Core deposits are reimbursed as a credit to the customer's account, or refund upon request, after the core has been received and inspected against Powertrain's Buildability Standards to determine the amount of credit.
Cores must be returned fully assembled, drained of all fluids, identical to the part supplied, and returned in the original box or packaging provided. Torque converters must also be drained and properly secured with the brackets provided.
We highly recommend photographing the packaged core ahead of pickup to protect against shipping liability.
Buildability Standards
Powertrain Solutions Buildability Standards are in place to ensure that cores received are buildable. Cores that do not meet the following criteria may not be eligible for credit, including but not limited to:
- Case damage
- Severe internal damage
- Excessive heat damage
- Oil starvation
- Water or improper fluid contamination
- Rust or corrosion
Core Deductions & Refunds
Cores that meet Buildability Standards may still be subject to deductions, including but not limited to the following:
| Condition | Deduction |
|---|---|
| Incorrect part returned | No refund |
| Missing internal or external components | 50% – 100% |
| Partial return (missing parts or hardware) | Up to 85% |
| Fluid not drained | $50 fee + hazardous material charges |
| Missing torque converter | Up to 50% |
| Unassembled unit | Up to 50% |
| Water or foreign fluid damage | Up to 100% |
| Missing brackets or straps | $20 each |
| Missing pallet (if supplied) | $50 |
| Damaged or missing shipping container | $300 |
All deduction decisions are assessed after inspection by Powertrain Solutions and are final.
Account credits can be processed next day after inspection. Requested checks are processed at the end of the calendar month in which the core is inspected and assessed.
Thank you for helping ensure an efficient and accurate core return process.
your core return?
For any questions about our core return policies, contact our customer support team. We're here to help ensure a smooth process.